Privacy Policy

This Privacy Policy ("Policy") describes how CargoVault Containers, LLC ("CargoVault," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, place an order, request a quote, subscribe to communications, or otherwise interact with our services. It applies to all visitors, customers, and prospective customers.

By using our website or services you consent to the practices described here. This Policy forms part of our Terms & Conditions and should be read together with our Cookie Policy. If you do not agree with this Policy, please do not use our website or services.

We collect information in the following categories:

• Information you provide directly: name, email address, phone number, billing and delivery addresses, company name, order details, quote request details, and any message or instructions you submit through forms, checkout, or customer support.
• Payment information: we process payments through PCI-DSS compliant processors. We do not store full card numbers; we retain only a tokenized reference and the last four digits for receipt purposes.
• Automatically collected technical data: IP address, browser type and version, device identifiers, operating system, referring URLs, pages viewed, time spent, and approximate location derived from your IP address.
• Usage and interaction data: pages visited, products viewed, search queries, cart contents, clicks, and similar interactions that help us understand how the site is used.
• Information from third parties: delivery carriers, payment processors, and analytics partners provide us with information necessary to fulfill orders and operate the site.

We use your information to:

• Process, fulfill, and deliver your orders, including coordinating freight and placement.
• Respond to inquiries, quote requests, and customer-support needs.
• Send order confirmations, tracking updates, delivery notifications, and transactional messages.
• Verify identity, prevent fraud, and comply with legal obligations.
• Improve our website, products, services, and customer experience.
• Provide marketing communications where you have opted in; you may unsubscribe at any time.
• Maintain records for accounting, tax, and audit purposes.

Where applicable under laws such as the GDPR, we process personal data based on: (a) your consent; (b) the performance of a contract or to take steps at your request before entering a contract (e.g., processing an order); (c) our legitimate interests in operating and securing our business; and (d) compliance with legal obligations. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

We use cookies and similar technologies to operate the site, remember your cart and preferences, and analyze traffic. Detailed information about the cookies we use and how to manage them is set out in our Cookie Policy. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

We do not sell your personal information for monetary consideration. We share information only as described here:

• Service providers: delivery carriers, payment processors, hosting providers, and analytics partners, who receive only the information necessary to perform their function and are bound by confidentiality obligations.
• Legal compliance: where required by law, court order, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of assets, information may be transferred subject to confidentiality protections.
• With your consent: for any sharing not described above, we seek your consent first.

We implement industry-standard safeguards including encrypted data transmission (TLS/SSL), secure payment processing, restricted internal access on a need-to-know basis, and regular review of our systems. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information using reasonable technical and organizational measures.

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and tax records are typically retained for seven (7) years; account data is retained while your account is active; marketing preferences are retained until you opt out. When data is no longer needed, we delete it or anonymize it.

Depending on your state of residence, you may have the right to:

• Know what personal information we collect and how it is used.
• Request access to, or a copy of, your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
• Limit the use of sensitive personal information.
• Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us using the information below. We will verify your identity before responding and will reply within the time period required by applicable law (generally 30–45 days).

Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, California residents may exercise the rights listed above and may designate an authorized agent to submit requests on their behalf. We do not sell personal information as defined by the CCPA. Residents of other states with comparable privacy laws (such as Virginia, Colorado, Connecticut, Utah, and others) have substantially similar rights; the specific scope depends on your state's law.

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it and prevent further collection.

Our website may contain links to third-party sites that we do not control. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you access our website from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to that transfer. We take reasonable steps to ensure your information receives an equivalent level of protection wherever it is processed.

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date and, for material changes, provide additional notice where appropriate. We encourage you to review this page periodically.

For privacy questions or to exercise your rights, contact our privacy team. We respond to verified requests within the timeframes required by applicable law.

• Email: sales@cargovaultcontainers.com
• Phone: (912) 231-5533
• Mail: 410 Trade Center Drive, Savannah, GA 31408